Q: What is the General Data Protection Regulation (GDPR)?

A: GDPR is a new set of regulations strengthening the privacy-policy rights of end users in the European Economic Area (EEA). These regulations provide a number of increased protections for EU-based users regarding the collection and sharing of their personal data.


Q: Is SMTPmailers compliant with the GDPR?

A: Yes, SMTPmailers is compliant with the GDPR, which comes into effect on 25 May 2018. We will also continue updating our procedures to ensure ongoing compliance.


Q: What data does SMTPmailers collect via its advertising service?

A: Please refer to the SMTPmailers Privacy Policy, which can be found at https://www.smtpmailers.com/privacy-policy for specific information about what types of data SMTPmailers may collect from individuals, our management of personal information, and opt-out choices.


Q: Does SMTPmailers use sub-processors to process end user data?

A: Yes, where we have sub-processors we have appropriate measures in place to ensure that our sub-processors abide by all relevant privacy-policy and data protection laws.


Q: If I am an app developer, do I need to update my app to comply with GDPR?

A: App developers, as the controllers of data, must ensure that they have received unambiguous informed consent from their users before sharing any data. This may require an app developer to update their app.


Q: How do we assist our partners in managing requests from EU users regarding the use of their personal information?

A: SMTPmailers is committed to helping our partners regarding the handling of EU user data requests. We have a dedicated GDPR team, please contact us directly at [email protected].


Q: Who can I contact if I have questions?

A: Please contact [email protected] if you have any questions or concerns.



What does SMTPmailers do?

SMTPmailers connects advertisers with publishers and (re)targets the traffic in order for the advertiser to gain enhanced exposure for their ads while publishers gain additional revenues for their traffic.


What business models does SMTPmailers work with?

SMTPmailers operates with CPA, CPI, CPC, CPL, CPS and CPM business models.


What payment methods does SMTPmailers offer?

SMTPmailers offers the following payment methods: Wire Transfer with a minimum payout of USD 1,000 and PayPal / Payoneer / Paxum / Payza / WebMoney / ePayments for smaller amounts.


When do I get paid?

SMTPmailers pays “net 30 days” which means that earnings from March are paid on 1st working day of May; from April on 1st working day of June et cetera. All our payments are done from The Netherlands.


Which countries is SMTPmailers targeting?

SMTPmailers is working globally and can serve requests for any country. Talk to an account representative for more details as dedicated targeted campaigns always lead to additional exposure and revenues.


What targeting options are available on your platform?

SMTPmailer’s partners can target: countries, devices, connections, carriers, OS (operating systems), browsers and time.


How long does it take to approve ads?

SMTPmailers review ads in the order they come in. We are geared to review everything within 48 hours, irrespective of which day it is.


When do my ads start running?

After Sign Up, you can start creating your campaigns right away. For your first campaign we will contact you within 48 hours to get your contract and campaign up and running. Subsequent campaign(s) will be approved within 24 hours.


Can SMTPmailers create ads?

We happily make our experiences and best practices available for you. Please contact one of our Advertiser managers to discuss details.


What time standard does your system use?

SMTPmailers is using UTC (Universal Time Coordinated) as the standard time of our system. Performances and payouts are calculated using UTC.


How can my website be approved?

In order to become part of our publisher network, please Sign Up and be contacted by one of our Publisher managers.


Are analytics and reports available?

Both Publisher and Advertiser clients have their own dedicated front-end access to the SMTPmailers website on which their live stats are displayed as well as other relevant and interesting information.


How can I retrieve a lost password?

Then you are dead in the water :)  so contact us immediately and we will get you back on track instantly !